Successful Business Leaders To Follow-profiles

CenturyLink

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CenturyLink began as one of the country’s leading technology companies Lisa Miller, President of CenturyLink’s $7 billion Wholesale, Indirect, and Small & Medium Enterprise business units spanning over 2,400 employees. With a resilient spirit and determination to overcome every roadblock, Lisa epitomizes effective leadership and is an inspiration to every individual who is pursuing their dreams. We are excited to share her success story as a study of excellence for our readers, especially aspiring businesswomen.

Hard Work and Focusing on the Customer Goes a Long Way

Lisa Miller grew up in a small town in Iowa and came from a family of confident, vocal, driven people. Her parents owned a furniture and auction business and their success was dependent on taking care of the customer and their tactical marketing efforts. She remembers, “Writing on their store windows with bottles of shoe polish to make a very visible impact to potential customers.” The combination of a customer-first mentality, focus on excellence in customer service, differentiating yourself in the market, along with a hard work ethic has been foundational to where Lisa is today.

From Telecom to Technology Powerhouse

CenturyLink’s success over the years has been driven by the hard work of its employees, the loyalty of its customers and its adherence to running its business in accordance with the unifying principles established by Mr. Williams in the early life of the company. As CenturyLink moves into the future, these principles of fairness, honesty and integrity, a commitment to excellence, positive attitude, respect, faith and perseverance will continue to serve as the guideposts that will drive the company’s success.

Over the past several years, the company has been focused on driving growth for the enterprise business and that will continue to be its focus moving to the future. As the 2nd largest U.S. communications provider to global enterprise companies, CenturyLink wants to deliver network reliability, and secure and reliable services to meet the growing digital demands of businesses. As CenturyLink looks to automate and transform its services, Lisa Miller and her team are focused on automating and transforming operations within the Wholesale, Indirect and Small and Medium Enterprise business units to enable continued growth across these segments. This transformation is making it easier for customers and partners to do business with CenturyLink.

On the small and medium business front, CenturyLink is working to simplify and streamline the way customers can purchase business-critical services and expand services that can be ordered directly online. Within the indirect channel, CenturyLink is enhancing its sales support and resources to optimize the customer and partner experience. Leadership is focused on making CenturyLink extremely easy to do business with for customers and partners. Lisa wants CenturyLink to be the trusted, partner of choice for today’s digital businesses.

CenturyLink: A Solutions Portfolio Built for the Enterprise

CenturyLink is a technology leader delivering hybrid networking, cloud connectivity, and security solutions to customers around the world. Through its extensive global fiber network, CenturyLink provides secure and reliable services to meet the growing digital demands of businesses and consumers. The company strives to be the trusted connection to the networked world and is focused on delivering technology that enhances the customer experience. CenturyLink believes that the key to enabling digital business is a focus on adaptive networking, IT agility and connected security.

Adaptive networking improves connections with cloud-like flexibility, built-in automation, adaptable management and integrated security. Services include:

  • Network Services/Hybrid Networking

  • Internet

  • MPLS – IP VPN

  • SD-WAN

  • Broadband

  • Ethernet

  • Wavelength

  • Business Bundles

  • Content Services

  • Content Delivery Network (CDN)

  • Vyvx Linear Broadcast Service

IT agility enables faster application delivery and increased business responsiveness to help meet customer needs. Services include:

  • Cloud Services

  • Public Cloud

  • Private Cloud

  • Cloud Application Manager

  • Cloud Connect

  • Integrated Solutions with Cloud Applications

  • Big Data as a Service

  • IoT

  • SAP Ecosystem

  • Resiliency Services

Connected security solutions allow businesses to see and stop more with a thorough approach to network security and real-time threat intelligence and automated response. Services include:

  • Network Security Services

  • Adaptive Network Security Services

  • DDoS Mitigation

  • Premises Security Services

  • Managed Firewall

  • Managed Web Application Firewall

  • Analytics and Threat Management

  • Business Bundles

CenturyLink also offers voice and unified communications services including VoIP, traditional voice, unified communications and contact center solutions, as well as a variety of managed services.

CenturyLink is focused on Global Growth

CenturyLink strives to be the trusted connection to the networked world and is focused on delivering technology that enhances the customer experience. The company understands that life and business is powered by connections. With its extensive global network reach, significant local presence and innovative technology solutions, combined with a focus on delivering an exceptional experience for customers across enterprise, government, wholesale and consumer channels, sets CenturyLink apart of its competitors.

  • Approximately 450,000 global route miles of fiber

  • 150,000+ on-net buildings

  • Provide internet or voice services to approximately 6 million consumer broadband subscribers in 37 states

CenturyLink has one of the world’s best fiber infrastructures and the ability to scale and grow it at a pace that it unmatched by competitors. Its fiber network positions CenturyLink for growth in the U.S. and globally, thanks to the continued need for more bandwidth capacity, higher levels of security and the management of applications and services in the cloud. The company plans to deploy 4.7 million miles of fiber across the company’s intercity networks in the U.S. and Europe, the first phase of which was completed in June 2019 in 50 U.S. cities. CenturyLink also added 5,000 new fiber-fed buildings in the second quarter of 2019.

CenturyLink is focused on delivering network reliability and a service experience that differentiate it in the market and influences customer decisions to buy and stay with CenturyLink. The company is expanding not only its network, but its service capabilities globally. In the indirect channel, Lisa is also focused on international growth. In September, CenturyLink announced that its Channel Partner Program had expanded to EMEA. This expansion gives its current North American Partner base direct access to resources in EMEA to better service customers. CenturyLink will recruit new partners in the region who can take advantage of its extensive global solutions and network footprint. The company is also looking to expand its Channel Partner Program in both LATAM and APAC in the future.

In the Small and Medium Enterprise space, CenturyLink is focused on expanding its services outside of the legacy CenturyLink footprint, which has been a core focus in the past. This provides tremendous opportunity to grow the business’s position within this segment. A growing on-net building footprint also provides CenturyLink with a unique opportunity to reach more small businesses and provide them with better service.

The Importance of Balance in Life

Being an authentic leader is Lisa Miller’s biggest strength. She is an honest, transparent, passionate and thoughtful leader. She takes pride in motivating others to be successful and to rally behind the vision she creates. Decisiveness is strength. She analyzes a situation to drive the best decision as quickly as possible. Finally, passion is key to her success. Lisa is passionate about the company, their customers, partners, and employees.

In today’s workforce with corporate pressures, it is important to have a healthy balance between your personal and professional life. Lisa admits this was not strength early in her career. She now prioritizes and protects her personal time for family and friends. It is important she maintains the right balance. Lisa has learned she cannot be the best Mom, wife, or President without this balance. “You must feel empowered and comfortable trusting and relying on your capable teams so you can take time off, rest and reset. I have hired and surrounded myself with exceptionally talented and smart professionals. Let your Team help you maintain the right work-life balance so you can be a more powerful, productive, and inspirational leader.”

Lisa is inspired every day as a woman in senior leadership. She is proud to see constant improvement and transformation at CenturyLink. From her parents who gave her the work ethic, to her four daughters and spouse, her family is her number one source of energy and drive. She wants to inspire her own children and employees to be their best— just like her parents did for her.

*This story is covered by Swiftnlift Business Magazine

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