DocDoc is the world’s first patient intelligence company. We combine the power of artificial intelligence with human intelligence to deliver powerful healthcare solutions to insurance companies, employers, and governments. By combining AI-powered doctor discovery, telemedicine, and cashless services on a unified platform, we help patients to optimise healthcare outcomes and costs, as well as enhance the patient’s end-to-end healthcare journey.
DocDoc has established the largest and most comprehensive doctor network in Asia. Doctors are selected based on expertise only. We are not paid by doctors in any way.
Our mission is to empower patients to take charge of their healthcare journey and help them find specialised high quality care at a fair price. The first step in doing this is to create a common framework for thinking about healthcare quality. We define healthcare quality as a function of outcome, price, and experience.
Outcome:Clinical result of your case, including improvement in health, recovery time, and risk of complication.
Price: Charges associated with your care, including bills related to physician care, medications, and clinic or hospital services.
Experience: Feeling of satisfaction or dissatisfaction with care, including wait time, cleanliness, friendliness, and knowledge ability.
At DocDoc, we seek physicians, clinics, and hospitals with excellent outcomes who believe they are the best at what they do. We then spend hours with each doctor, investigating quality of care and documenting procedures and conditions where the physician excels. We review national records to confirm credentials and discover any legal action.
Then, we enter information from multiple sources into HOPE (heuristic for outcome, price, and experience), our artificial intelligence (AI) powered doctor discovery engine. HOPE applies our state-of-the-art knowledge model and learning algorithms to extensive proprietary data on healthcare quality collected from the DocDoc network to find a best match between a unique patient need and unique physician experience.
Our model is that everyone wins. The patient finds a highly qualified doctor to treat their condition. The physician, who excels in specific treatments and procedures, has a company validate their expertise and send select patients to them so they can focus on clinical care. The insurance firms and employers, knowing that happy patients maintain memberships and
healthy employees are more productive, pay us a modest fee to assure their patients make informed medical decisions. The service is free of charge to doctors to ensure transparency and avoid conflict of interest.
The end result is that we are a company that focuses entirely on the patient, partnering with them to find a high quality doctor to meet their needs. Our medical concierge will spend as much time with each patient as needed. Patients can feel confident in knowing we have no incentive but to assure they receive the best possible care.
Mitigate risks of expat assignment failures
We help your employees mitigate the risks of flying blind in healthcare. We support your employees with medically relevant data needed to successfully navigate foreign medical environments.
Improve employee productivity
Reduce project delays
Strengthen company reputation
Bend the cost curve through the use of data
In an opaque industry, DocDoc uses medically relevant data to help patients receive efficient high quality care the first time around.
Reduce upfront medical payout
Improve efficiency of care delivery
Enhance quality of care by reducing complications and readmissions
Build loyalty through positive engagement
We delight policyholders because we understand their needs and provide real value.
Improve Net Promoter Score
Gain a competitive edge with a differentiated product
Make your agents heroes by enabling exceptional customer support