“Transforming IT to be Proactive”
Goliath Technologies provides proactive IT operations software to address the challenges associated with managing a hybrid IT infrastructure. Organizations of all sizes are moving to the cloud in some form and their products are purpose-built to assist in that transition. They manage applications, infrastructure, and users regardless of where they’re located. Customers use Goliath’s products system-wide to monitor, analyze, troubleshoot, and report so performance issues can be resolved before end users are impacted. Because IT infrastructure is moving. IT accountability is not. Customers include American Airlines, Bank of America, Viacom, UHS, HCL, CSC, ADP, and Voya.
At Goliath, they are passionate about helping IT Pros reduce the pain associated with managing hybrid IT environments along with end-user experiences. They offer end-user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and document performance issues regardless of where IT workloads, applications, or users are located.
Their initial offerings focused on helping IT pros monitor and troubleshoot end-user experiences across their desktop virtualization infrastructure leveraging Citrix or VMware Horizon. They have now expanded this foundation to offer similar capabilities across endpoints, web-based applications, and cloud infrastructures (Amazon Web Services (AWS), Microsoft Azure, and Google Cloud).
Their software was initially developed for their early service provider customers who made up the majority of their install base. As the service provider market developed, they evolved their technology and pricing to help solve the unique challenges encountered by subscription-based technology and services businesses. Service Provider Businesses they support include:
- Remote Monitoring & Management (RMM)
- Hosted Applications & Workspaces
- Help Desk
- Desktop as a Service (DaaS)
- Monitoring as a Service (MaaS)
- Infrastructure as a Service (IaaS)
Goliath Technologies offers end-user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and prevent performance issues regardless of where workloads, applications, or users are located.
They focus on the three areas that most often cause a support ticket to be opened: initiating a logon, the logon process, and in-session performance. Their technology is designed to proactively alert you to end-user experience issues before they happen, and give you the data to troubleshoot problems quickly when they do occur. They provide you with objective evidence via alerts, reports, and historical metrics so you can identify and address problems before they become problems regardless of where your infrastructure, workloads, or users are located. They accomplish this with powerful tools purpose-built to help you proactively anticipate, troubleshoot, and prevent end-user experience issues.