20 Most Innovative and Inspiring Entrepreneurs-profiles

Smart Send

Most Innovative and Inspiring Entrepreneurs pl4

What is SmartSend?

Smart Send is designed to help low- and medium-volume shippers. Because of the poor demand for their services, big courier and freight businesses have discouraged trading with these types of consumers for far too long. Because of Smart Send’s huge volume of freight transfers, they gain significant discounts from their selected transportation providers, allowing us to offer you a competitive price. The Director of Smart Send is Chris Madden.

The Smart Send team has over 40 years of experience in the courier sector and can help you with your transportation needs. They will provide you with cheap estimates and excellent customer care if you require a door-to-door delivery service, both interstate and inside Australia.

There are no anticipated quantities to meet each week or month for general consumers, no minimum fees, and no accounting fees. Smart Send moves your items across Australia using skilled and proven shipping providers that specialize in home deliveries. In most parts of Australia, cartons, shipments, and packed items are traced utilizing cutting-edge transportation technology to their final destination.

Smart Send arose from the necessity to give low-volume freight/courier users affordable costs as well as a simple and convenient manner for delivering their items using a “door to door” service. There is no need to register or create an account, and there is no requirement to spend a certain amount each month to access their services.

Their goal

Their goal is to assist eBay members, private persons, startups, small and medium-sized businesses.

They also recognize that an increasing number of Australians are becoming self-employed or working from home (a trend that is expected to continue), and Smart Send aims to address this gap in the market.

Smart Send is an internet-based service, and all communication is done through their homepage’s ‘Customer Service’ link. During weekday business hours, they now have an average ‘9 minute response time’ to consumer concerns. On weekends, from 9 a.m. to 5 p.m., they monitor queries.

Benefits of their Services

1. Delivery with Ease of Use

 Door-to-Door Service* is available online 24 hours a day, 7 days a week.

‘Quote Book & Payment’ solution that is fully automated and simple to use.

Pricing Australia-wide

E Bay members get a 15% discount.

1. A wide range of road freight and express courier services are available.

2. Flexibility in B2B, B2C, and C2C transactions

3. Australia-wide home delivery

4. Tracking services are available through their website.

5. Customers are given consignment labels (in PDF format) when they make a reservation. The labels are barcoded for easy tracking.

6. Customers print the labels and attach them to the goods that are ready for pickup.


1) Service of “Received Delivery”

The ‘Received Delivery’ service guarantees that the delivery driver will ask the recipient to sign for the products as delivered. If no one is available to accept the items, the driver will leave a card at the delivery address instructing the recipient to contact the nearest transportation depot to arrange a re-delivery (or pickup from the depot if they prefer). Even if several re-delivery attempts are required, there are no additional re-delivery charges.’

2) Coverage for “Transport Assurance”

Customers can choose to protect their items against loss or damage in transit as part of the Smart Send project. It is a cost-effective solution that can protect products worth up to $10,000 per booking/consignment.

3) Service for “Tail-Lift Trucks”

If a forklift or help is not available to the driver at the Pickup and/or Delivery destination, Smart Send can arrange a ‘Tail-Lift Truck’ service to assist customers in loading/unloading big or awkward/bulky products.

4) API with intelligence

The ability to easily present a freight quote at checkout, then when the buyer completes their order on the merchant’s site, the booking is made for collection using Smart Send, is the first and long-awaited solution for the Australian Ecommerce Industry.

  • Industry : Package/Freight Delivery

  • Company size : 2-10 employees

  • Headquarters : Wilston, QLD

  • Type : Privately Held

  • Founded : 2006

Story by : Swiftnlift Business Magazine Company

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