The widespread adoption of information and communication technologies (ICT) in recent decades, notably the widespread usage of the Internet, has enhanced the usage of e-commerce as a distribution channel. Many industries have experienced remarkable structural shifts as a result of the expanding significance of e-commerce. As shown by the travel and tourism and media industries, these developments are already causing fundamental restructuring in the way some items are created, sold, and acquired. In most industrialised countries, business to consumer e-commerce accounts for a modest portion of overall retail. However, even during the recent economic slump, it has shown excellent growth rates, indicating a significant expansion in the years ahead.
The scenario is always shifting. The number of persons deemed safe to congregate in one location has decreased from thousands to hundreds to ten. Many restaurants, bars, movie theatres, and gyms are closing in major cities. Meanwhile, many office workers are confronting new obstacles as they transition to full-time remote employment.
E-commerce is predicted to provide numerous benefits. It provides a helpful and simple platform for consumers to purchase a larger range of items and services from more sellers at presumably lower cost. Consumers may find and compare many various offers for the same goods using search engines and price comparison sites, which drastically minimise search expenses.
Although the introduction of the online channel has not resulted in reduced pricing in general, it has had a substantial beneficial impact on total sales since a large percentage of consumers regard the online channel to be more convenient. As a result, while the online distribution channel snatches some traditional sales, it also engages consumers who prefer the online route.
Panic Buying and Coronavirus: What You Need to Know
People began stockpiling supplies as word of COVID-19 spread and the World Health Organization proclaimed it a pandemic. They purchased medical goods such as hand sanitizer and masks, as well as home necessities such as toilet paper and bread. Soon, both physical and online retailers were straining to keep up with demand, and supply price gouging became commonplace.
The first is that COVID-19’s global expansion has been accompanied by a great deal of confusion and, at times, contradictory information. When people receive conflicting advice from many sources, they are more likely to over-prepare than under-prepare.
The crowd mindset is the second factor to consider. Observing other individuals stocking shelves and then discovering a scarcity of essential products confirms the decision to fill up. Nobody wants to be placed in a situation where they have no resources.
Is it Safe to Order COVID-19 Tickets Online?
Some customers have expressed concerns about the safety of receiving their online orders when it becomes clearer how infectious COVID-19 is. Experts have discovered that depending on the material, the virus can remain on surfaces for three hours to three days. (Note that conclusive data are difficult to come by in the early stages of the virus, and these figures may alter as specialists continue to investigate it.)
COVID-19, on the other hand, is unlikely to survive on your purchased things from the moment they were packed until you received your order (especially with the slowdown in the delivery system). And because shipping conditions are difficult for COVID-19, it’s unlikely that you’ll be exposed through the shipment itself.
The World Health Organization also addressed the issue, stating that receiving parcels from areas where COVID-19 cases have been reported is safe. “The danger of an infected person contaminating commercial items is low, and the danger of contracting the virus that causes COVID-19 from a package that has been transported, travelled, and exposed to various conditions and temperatures is equally low,” according to their website.
We are all in a state of upheaval right now.
Your clients are adjusting their behaviour as a result of trying to adapt to unusual times with few footholds. As a business owner, you’re dealing with a lot of the same uncertainty while attempting to meet the requirements of your customers and yourself.
Your reaction to the constantly changing circumstance may vary depending on your sector and target audience. You have a greater understanding of your clients than anybody else. We hope that this resource has helped you understand some of the ways in which their habits are changing so that you can continue to provide the best possible service to them.
Story By : Swiftnlift Business Magazine