“We built a company we would want to do business with”
World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala, and Boise, Idaho. They are large enough to handle more than 2,000 agents, yet small enough to be flexible and provide the individual attention you need and want from a partner. They believe in being a true extension of your company and brand and focus not only on achieving metrics and maintaining high levels of service but also on achieving your long-term business goals. At World Connection, they understand that their success depends on your success. That’s why they built a company they would want to do business with. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president.
They have developed a reputation with their clients as being a leader and preferred partner in Sales, Customer Service, Technical support, and Back Office work, outperforming their clients’ much larger BPO partners within months and often within weeks of launch. They are flexible to meet all of your business needs and provide the individual attention you need and want from an outsourced partner.
Why World Connection?
Data security is the foundation of World Connection ́s approach to technology infrastructure. Protecting your company ́s and customer ́s data and ensuring compliance with relevant regulations is their primary goal.
They continually implement robust technical and organizational security controls to ensure customer data is safe. World Connection is committed to ensuring that its security management practices comply with the applicable security laws as well as with their contractual commitments. World Connection ́s platforms are built-in top tier data centers where controls include physical security:
- 24-7 platform monitoring
- Redundant fiber networks to ensure they are never without connectivity.
- 125KV backup generator connected to a state-of-the-art UPS battery backup system
- Back-up servers for our phone system.
- HIPAA, PCI, and other regulatory standards, such as a Contact Center World Global Association for Contact Center & Customer Engagement Best Practices membership.
- Superior support model with centralized support as well as local field services teams.
- Additional information is available upon request. They look forward to being your partner in designing the right technology solution and support plan!
Services they offer:
- Customer Service
- Tech Support
- Chat & Email
- Quality Assurance
- Back Office
At World Connection, they understand that their success depends on your success. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president of the company, who will be personally involved with your project or campaign.